Rev. Dr. Ekeyi, Emeka Oluchukwu
Department of Business Administration and Management, Federal Polytechnic, Oko,
Anambra state, Nigeria
Corresponding Author’s email: ekeyiemeka@yahoo.com
Abstract
This research work was designed to have an overview of personnel management and service
delivery in Nigeria public sector. Appraising Enugu Electricity Distribution Company of
Nigeria, Business unit as a case in point, the problem necessitating this work is to find out
how best the heads of personnel department in public sector shall manage the Human
Resources in order to attain maximum productivity and service delivery. However, the study
was undertaken with the main objectives of finding out those factors that attributes to
employees inefficiency and indifferences to duty and also profer solution. Moreover, it tends
to measures the impact of personnel management in the Nigerian public sector. The
researcher used primary and secondary sources of data collection to obtain the information
used in this study. The questionnaire distributed, and collected were analyzed using simple
percentage table, putting these methodologies in place. The researcher found out that
existence of unskilled workforce retard productivity in the organization also that for welfare
packages account for indifference of employees to duty. Service delivery in public sector is
poor and development/performance. Appraisal of personnel staff has to be taken serious to
meet changing in demand of personnel management.